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Ctrip responded to big data to kill and apologize. Second payment without ticket is a system bug.
Daily economic news
On March 11, Ctrip issued an apology statement. Before the netizen "Chen Liren" broke the news, Ctrip suspected that the phenomenon of "big data killing" appeared again to apologize and explain the situation.
Before, the netizen "Chen Liren" broke the news. Recently, he bought a ticket in Ctrip for a total price of 17,548 yuan. When he found that he did not choose the reimbursement voucher to return to the re-election, he indicated that there was no ticket and the search price changed to 18,987 yuan. In Hainan Airlines official website only 16890 yuan.
Ctrip responded by saying that Ctrip does not have any "big data killing" behavior, but in the order of Mr. Chen's order, he found a bug in the ticket booking process in the new version released on February 26; found the problem After that, Ctrip had urgently repaired the bug at 23 o'clock on March 10th. At present, the user will not encounter such a problem in the process of booking the ticket.
The following is the full text of the letter of apology:
Apologize and explanation
Dear Mr. Chen Liren and all the friends who care about the incident:
On March 10th, Mr. Chen Liren used the social platform to feedback the problems encountered by Ctrip ARP. First of all, to make a bad experience for Mr. Chen, we must sincerely say sorry to Mr. Chen. In response to the feedback from Mr. Chen Liren, Ctrip has already carried out a comprehensive resumption inside. The specific re-distribution of Mr. Chen Liren’s order and the Ctrip disposal measures are explained here:
1, "Second payment shows no ticket" confirmed as a program BUG
Ctrip does not have any "big data killing" behavior, but in the order of Mr. Chen's order, we found a bug in the ticket booking process in the new version released on February 26. According to Mr. Chen's scheduled log reissue, Mr. Chen has two orders in the system. Mr. Chen only returned to update the reimbursement voucher, but the system backstage has re-created a new order for Mr. Chen. In the global booking system, each time you click "Pay", even if there is no payment, it will temporarily occupy the reserved position. If you do not pay, this "occupation" will be released back to the system after 40 minutes. Therefore, Mr. Chen’s first order was not paid, but the “occupation” was completed, which led to Mr. Chen’s search for a no-vote situation. In the absence of a ticket, the system automatically recommended a higher-class ticket.
In addition to Mr. Chen's order, Ctrip also re-opened other users that may be affected by this BUG. After preliminary statistics, the BUG will only affect a small number of users under the tight ticket volume, about 1,300, involving about 100 transaction orders. .
2. System BUG has been urgently repaired, Ctrip promises to compensate all damaged users
After discovering the problem, Ctrip has urgently repaired the bug at 23 o'clock on March 10th. At present, the user will not encounter such a problem in the process of booking the ticket: the follow-up Ctrip will also add more alarms from the technical level. Monitor mechanisms to prevent such problems from happening again.
For Mr. Chen and about 1,300 other users, Ctrip will take the initiative to contact the customer one by one to bear the losses caused by the user.
Ctrip is very grateful to Mr. Chen for the procedural problems that we found, and also apologizes for the bad experience brought by Mr. Chen and other related users. All affected users are welcome to verify and experience Ctrip again.
3. Ctrip solemnly promises that there is absolutely no “big data killing” and welcomes supervision from all walks of life.
Ctrip solemnly promises that the platform has no "big data killing" phenomenon. If there are user misunderstandings caused by product design reasons, Ctrip is willing to listen to users' feedback at any time and make serious improvements. Users and the community are welcome to supervise us.
Ctrip Computer Technology (Shanghai) Co., Ltd.
March 14, 2019
Editor in charge: Zhao Lu RF13155
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